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Standard Return Policy
  • You have 14 calendar days to return an item from the date you received it.
  • Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
  • Opened software*
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)
  • Electronic Software Downloads
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:
  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • Electronic Software Downloads